Frequently Asked Questions

What payment method options can I choose from?

The on-line giving program is configured to accept direct payments from checking or savings accounts. We also accept credit & debit card payments.

How often will payments be pulled from my account?

The program can be configured to pull funds from your account at a frequency that's right for you. Currently your options are described in the table below.

How can I get a record of my giving?

You can request a giving statement from City of Refuge at any time. This statement will cover both your automated giving as well as any other one-time gifts made. To request a statement be send to you please e-mail us or call us.

How do I update my bank account or credit card information?

If you need to edit your bank account of credit card information please delete your existing profile and create a new profile.

Can I test this system by giving one time?

Yes. There is an option to give a one time gift. This is a great way to better understand how the system works.

I've signed up for the automated giving program but would like to change my preferences or need to stop. How do I do this?

You can make changes at any time by using the "View Giving Profiles" button on the sidebar. Once you login you can change any of your preferences or stop your automated giving. If you have any trouble please feel free to e-mail or phone the office.